Industry: Accounting
Challenge: The firm wanted to deliver customised financial advice and insights to clients based on their industry and financial history while scaling operations across multiple regions.
Solution: Pinnacle Future deployed an AI-powered chatbot driven by fine-tuned LLMs integrated with client databases. It provided instant, tailored responses to tax, audit, and advisory questions.
Outcome: Improved client satisfaction by 35%, increased client engagement hours by 50%, and reduced the workload for junior consultants.
